Central Bank Center
Lexington, Ky
April 27-29, 2025

CANCELLATION FAQS

When will EFA Expo & Conference take place?

April 24 – 27, 2021, at the Chattanooga Convention Center in Chattanooga, Tennessee.

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For Attendees:

Can I credit my 2020 registration to EFA Expo & Conference 2021?
Absolutely. Please read on for details.
How can I request a refund or credit for my EFA Expo & Conference 2020 registration?

1) To credit your registration fee to EFA Expo & Conference 2021, please contactTasha.Beckford@EmeraldX.com. The deadline for credit requests is June 1, 2020.

2) To request a full refund, please contact Registration Customer Service on or before June 1, 2020:

  • By email:EFA@Experient-Inc.com
  • By phone: 800-465-5514 toll-free (International registrants, contact +1-847-996-5814) between the hours of 9:00 AM – 6:00 PM Eastern Standard Time

PLEASE NOTE: Registration Customer Service cannot process any booth refunds. Please contact your account representative or view the Exhibitor FAQs for details.

Is there a deadline for registration credit and refund requests?

Yes. June 1, 2020, is the deadline to request a full refund, or to credit your registration to EFA Expo & Conference 2021. Requests received after this date will not be eligible for refund or credit.

How can I cancel my hotel reservations?

If you booked hotel accommodations in the EFA Expo & Conference hotel block via our official housing vendor, onPeak, your reservation will be automatically canceled. If you booked a hotel reservation outside the onPeak system and the EFA Expo & Conference block, you must cancel/transfer your hotel reservation on your own.

How can I cancel my flight?
Many airlines are offering waived change fees at this time. We strongly recommend canceling your flight as soon as possible.

For Exhibitors:

I already shipped my booth freight to EFA Expo & Conference for the April show. What now?
Shepard will be sending out an email with specific details as to next steps with your freight within the next six days, if not sooner.
Will my 2020 sponsorships roll over to 2021?
Yes, we would love for you to continue your sponsorship in 2021, but these will be discussed on a case-by-case basis. Your account executive will be in touch.
How will the rebooking process for EFA Expo & Conference 2021 change?
The cancellation of our 2020 event means we will not be able to carry out onsite sales appointments as planned. Instead, the same process will be followed via phone or e-mail appointments scheduled in advance.

  • All 2020 exhibiting companies will receive an email with a link to book for EFA 2021, which will include appointment date and time
  • Exhibitors will need to make sure a company representative is able to discuss booth placement opportunities during their scheduled date and time over the phone and also be able to secure a $250 deposit with a credit card or ACH payment
  • Your account executive will discuss 2021 booth location options, as well as how to apply payments made for 2020 in 2021
  • Once a contract is signed, all 2020 payments will be credited towards your 2021 booth
  • If you decide to not exhibit in 2021 after the contract is signed, a $250 deposit will be retained, and the remainder will be refunded
  • If a company does not want to contract for 2021, a full refund of your 2020 EFA payment will be issued
  • Refunds will be issued, however based on the number of exhibiting companies please be aware this is not a quick process, but it will absolutely happen and we ask for your patience
Do I need to cancel my orders with the official show vendors, and will I get a refund?
Our official show vendors will be canceling all orders and will be reaching out to you in the next few weeks regarding credits or to finalize billing.
How can I cancel my hotel reservations?
If you booked hotel accommodations in the EFA Expo & Conference hotel block via our official housing vendor, onPeak, your reservation will be automatically canceled. If you booked a hotel reservation outside the onPeak system and the EFA Expo & Conference block, you must cancel/transfer your hotel reservation on your own.
I paid for staff overallotment badges. Can I receive a refund?

To request a full refund for overallotment badges, please contact Registration Customer Service on or before June 1, 2020:

 

  • By email: EFA@Experient-Inc.com
  • By phone: 800-465-5514 toll-free (International registrants, contact +1-847-996-5814) between the hours of 9:00 AM – 6:00 PM Eastern Standard Time
I booked a scanner through Experient. How do I get a refund?
From Experient: There is nothing more important to Experient than taking good care of our valued exhibitors, especially during times of uncertainty. For those companies who planned to exhibit at an event that has been cancelled, we have amended our standard refund policy. To receive a full refund for your lead retrieval purchase on a cancelled event, please send a refund request to our dedicated email box: answers.leadservices@experient-inc.com. Please include a copy of your receipt/confirmation or invoice number. Allow 7 to 10 business days for processing by Experient. We will honor all refund requests for 90 days after the event’s original move-in date. Please keep in mind that credit card refund posting times vary by merchant and bank.

For Speakers:

How can I cancel my flight?
Many airlines are offering waived change fees at this time. We strongly recommend canceling your flight as soon as possible.
How can I cancel my hotel reservations?
If you booked hotel accommodations in the EFA Expo & Conference hotel block via our official housing vendor, onPeak, your reservation will be automatically canceled. If you booked a hotel reservation outside the onPeak system and the EFA Expo & Conference block, you must cancel/transfer your hotel reservation on your own.
I already paid for my discounted speaker badge. Can I receive a refund?

To request a full refund for your speaker badge, please contact Registration Customer Service on or before June 1, 2020:

 

  • By email: EFA@Experient-Inc.com
  • By phone: 800-465-5514 toll-free (International registrants, contact +1-847-996-5814) between the hours of 9:00 AM – 6:00 PM Eastern Standard Time

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